Top 10 reasons to partner with a telecom broker

Telecom Broker Partnerships Save Time, Money & Stress

September 1, 2020 – Nobie Ann Saenz

01

We are a one stop telecom shop

Rather than dealing with multiple sales reps from multiple carriers, you can deal with just one trusted, unbiased, consultant.  We are able to provide solutions from multiple carriers, so if a combination of three different providers is the best fit for your business & budget, we can coordinate all the orders as we represent them all.

02

Higher Satisfaction Rate

Because our business is built on the long term relationships we develop with our clients, and not just the immediate sale, we can deliver a higher level of satisfaction for our customers. We work with your IT and Voice Equipment staff and/or vendors to ensure a smooth transaction.

03

Single Point of Contact

No more dialing into toll free numbers and endless loops of auto attendants or on hold music. We will be your single point of contact for service related issues. Often times we have a good idea as to if the issue is carrier or equipment related and can initiate those trouble tickets for you.

04

Easy to compare analysis

Because we offer a variety of carriers, we understand the differences of using one over the other.  Thus, giving you a truly unbiased opinion and easy to compare side by side analysis outlining your options & potential savings. We are YOUR Communications Concierge!

05

Consolidation

Working with a broker who is familiar with various providers strengths & weaknesses, and how to capitalize on them is invaluable and as companies grow and expand across markets, their needs for telecom connectivity between locations and between carriers becomes even greater.  We can assist by consolidating your telecom needs onto fewer bills, often even just one, saving you time, money and stress.

06

Billing Audits

We will review your telecom bill on an ongoing basis to ensure you are being billed correctly. For instance, if you change providers, we will make sure that your final invoices and first invoices are checked for accuracy.

07

We treat your $ as if it was our own

When was the last time you reviewed your rate plan to ensure you were paying the best rates available to you? Many carriers change their pricing, add new features, increase bandwidth, or enhance their services on a regular basis and with a Broker/Agent looking out for your best interests, you won’t pay more than you should and we will help you navigate the ever changing telecom & tech landscape.

08

You know how & where to find us

We are a local Telecom Broker with ties to the community and local associations who understand the market, are knowledgeable of the carriers that represent the area, and we know the vendors you already work with & who support your systems. More importantly they know and trust us; so you can too!

09

No Sales Quota pressure

As a Broker, we have no carrier sales quotas to hit so we work on your timeline, within your budget and at your convenience to ensure the right solution is offered and we invest the time to help you find it…unlike a direct rep, who all too often make a sale and are never heard from again.

10

Carriers Love Us

Many carriers have reduced or eliminated their direct reps and gone with Indirect Channel Brokers/Agents to sell their products because they understand that direct reps come and go, but Brokers/Agents typically have a goal of cultivate long term customer relationships. We can offer you the same great rates, packages, and discounts that you would get carrier direct but with specialized white glove service.

Communications Concierge hopes to earn your business and become your trusted telecom Broker.  Call us today to request your TOTALLY FREE, ZERO OBLIGATION Telecom audit and let’s start a conversation to discover how our Telecom Broker Partnerships Save Time, Money & Stress!

 

top 5 digital security threats

&

5 powerful ways to safeguard your business

September 9, 2020 – Nobie Ann Saenz

#1

threat

PHISHING SCAMS

Phishing scams are the most commonly used type of social engineering attack and cost businesses in the U.S. over half a billion dollars every year. Interestingly enough, this type of cyber attack is how politicians’ networks were hacked during the 2016 election. Phishing occurs when malicious parties pretend to be someone they’re not in order to capture information.

Companies fall prey when cyber criminals mislead an organization’s employees by representing themselves as a trusted party like HR or IT only to steal information via an “employee survey link” or “mandatory update download”. Training employees to recognize these scams drastically decreases the likelihood of such a breach occurring.

#2

threat

RANSOMWARE

If your computer has ever gotten a virus that says it can only be removed with the purchase of a specific tool, you’ve been a victim of ransomware. This code takes control of your computer until you pay the infiltrators a fee or “ransom”. More experienced hackers have the ability to block access throughout your entire network until payment is rendered.

While, only a solid IT structure and powerful antivirus programs can keep ransomware away from your organization you can reduce vulnerability by ensuring company computer software and hardware is updated regularly as outdated software, drivers, and other plugins are common security risks…it’s also a good idea to remove old, unused software (aka Legacy Apps) to reduce peril. Finally, enabling click-to-play plugins keep Flash or Java from running unless you click a link granting permission, this reduces the probability of falling victim to malware programs with Flash or Java.

#3

threat

EMPLOYEE DATA SECURITY BREACHES

One study found that 51% of the workers surveyed believe that the risk to corporate data when employees depart is bigger than organizations think & 20% of people surveyed would be more likely to steal data and pass it on to competitors after being fired from a company.

Once again, proper employee training can go a long way in preventing this sort of breach and implementing clear data policies, enforcing strict employee agreements and monitoring employee access can decrease the risk of malicious in-house data security breaches.

#4

threat

NATURAL DISASTERS

This one is not necessarily a digital threat, but it most definitely has digital implications and can pose a threat to your business operations, connectivity and revenue. Unfortunately, natural disasters like wildfires, earthquakes, severe storms and flooding are occurring with more frequency and 2020 has even brought disasters caused by civil unrest and terrorist attacks…these are all real data security threats.

Far too often businesses don’t realize the importance of business continuity planning and having appropriate disaster recovery systems in place until it is too late is. This means focusing on offsite redundancy and having disaster response plans ready to be utilized. In fact, not only should your company data be backed up regularly and stored in multiple locations – so should your business continuity plan. The 3-2-1 backup rule is a great way to backup data that suggests you have 3 copies of your data stored on 2 different media or devices with 1 of those copies located off-site. It is also prudent to properly dispose of any electronics that may have been damaged. This will ensure no one gains access to your data after the fact.

#5

threat

CLOUD VULNERABILITY

The emergence of cloud computing has revolutionized the business world by introducing first class products primarily comprised of three services: Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS). However, with all of the speed, efficiencies, and innovations that cloud computing offers, there are, naturally, risks…the cloud has also widened the opportunity for cyber attacks to gain access to your data.

Fortunately, there are solutions and tools available for safe cloud computing. Employing a reputable IT company to maintain your network and data storage coupled with advances in technology like dual factor authentication, for instance, can allow your organization to benefit from cloud computing without risking your company or customer data.

#1

safeguard

EXECUTE DIGITAL SECURITY SOFTWARE

As a solid foundation, you will need one or a combination of different digital security software programs to protect your company from viruses, malware and spyware. Additionally, it’s wise to enable a Firewall and enact a reminder plan to periodically backup your data and systems.

The integration of these tools and implementing these actions helps your organization detect and address invasions and vulnerabilities within your systems.

#2

safeguard

BE AWARE OF HTTP, HTTPS & TLS  SECURITY CERTIFICATES

TLS stands for Transport Layer Security: A type of digital security that allows encrypted communication between a website and a web browser and it ensures data privacy. HTTPS is a secure extension of HTTP. Websites that install and configure a TLS certificate can use the HTTPS protocol to establish a secure connection with the server.

It is always advisable to guarantee the protection of your sites by means of adopting TLS certificates because they provide an additional layer of security. TLS certificates work by digitally tying a cryptographic key to a company’s identifying information. This allows them to encrypt data transfers in such a way that they can’t be unscrambled by third parties. In the same measure, this action enhances confidence and security in the flow of communications between users and servers.

Similarly, all browsers provide public information about the digital security of the page you’re surfing via HTTP/HTTPS certificates. Train your team to exclusively navigate secure pages, you can tell when a website is using one because you’ll see a little padlock icon next to the URL in the address bar.

#3

safeguard

ENABLE MOBILE DEVICE MANAGEMENT

Mobile devices are a prime vector of attack. Whether it’s through unauthorized access or unauthorized users, you can protect your data and your business by strengthening your mobile devices security.

Having the ability to perform Automatic OTA Updates ensures your devices are always up-to-date by pushing the latest updates through one platform, increasing security and lowering the costs of one-off or not-yet updates. Lost or stolen devices are an unfortunate fact with a connected workforce and the benefit of Remote Device Wiping ensures that even if a device falls into the wrong hands, access to your network and data remain secure. Allowing connected workers to use their devices can be an appropriate business decision and Bring Your Own Device Security Solutions can help enforce your security policies on any device, anywhere.

#4

safeguard

APPLY PASSWORD MANAGEMENT & EXTERNAL CONNECTION AUTHENTICATION SOFTWARE

Today’s digital era is witnessing the number of web services used by individuals increasing year-over-year and it’s also offering challenges in securing passwords, many adopt the bad habit of recycling security keys and passwords; thus opening the door to cyber crime. The most common threats to protecting our passwords are Login Spoofing, Sniffing, Shoulder Surfing and Brute Force Attacks

Simply introducing software for key and password management; tokenization and authentication of connections you minimize their associated risks.

#5

safeguard

EMPLOY CLOUD STORAGE SERVICES & VPN CONNECTIONS

Cloud storage services and VPNs go hand in hand, especially when there’s a need for more security online. While most popular cloud storage services are indeed safe and secure adding  VPNs can provide an extra layer of protection, particularly if you are handling sensitive data.

Nowadays, using virtual private networks (VPNs) over unsecured connections is quite common and quite dangerous, but connecting to the cloud over a public WiFi connection makes the user vulnerable to data theft. This is because public connections aren’t secured and hackers can and will steal unprotected data like exposed passwords, personal identifying information or confidential bank details. However, if the user is connected to the cloud through a VPN, the data will be encrypted and those prying eyes will only see jumbled up letters and numbers that amount to nothing. Simply put, VPNs make it safe to use cloud storage services from anywhere and via any ISP.

While they each on their own provide known benefits combining VPN connections and Cloud services offer an additional layer of digital security that proves nearly infallible.

Have you ever wondered if you need to enhance the digital security of your company? This question opens the door to a wide range of options and questions on how it will impact operations, and budget.

Communications Concierge offers tailored solutions consisting of one, more or all of the above security measures.

Call us today to request your TOTALLY FREE, ZERO OBLIGATION Telecom audit and let’s start a conversation that will uncover how much risk we can help you mitigate!